Terms of Service

1. Agreement

By creating a Sysora account or using the Sysora platform, you agree to these Terms of Service (“Terms”). The Terms form a binding contract between you (“Customer”) and Sysora Infotech(“Sysora”, “we”), based in Yamunanagar, Haryana, India.

2. The service

Sysora provides a platform for hiring “AI employees” — role-based AI workers trained on your business and connected to your tools. You can change roles, instructions, and integrations from your dashboard at any time.

3. Your account

• You must be at least 18 to use Sysora.
• You are responsible for keeping your login credentials safe.
• You must notify us at support@sysorastack.com of any unauthorised access promptly.

4. Acceptable use

You agree not to use Sysora to:

• Break the law or anyone’s rights, including intellectual-property rights.
• Generate or distribute content that is harmful, harassing, deceptive, or sexual content involving minors.
• Attempt to extract source code, model weights, or proprietary methods.
• Probe, scan, or test the security or performance of the platform without our written permission.
• Resell access without an agreed reseller agreement.

We may suspend or terminate accounts that violate this section.

5. Customer content and ownership

You retain all rights to the content you upload, the prompts you write, and the outputs your AI employees produce in your workspace. We use your content only to operate the service for you.

We may store anonymised, aggregated metrics (for example, average task completion times) for product improvement. We do not use your content to train shared AI models.

6. Pricing, billing, and refunds

• Plans are billed monthly or annually in advance, in USD unless otherwise agreed in writing.
• Failed payments may result in account suspension after a 7-day grace period.
• We do not offer pro-rata refunds for partial months. Annual plans cancelled mid-term will be refunded for unused full months at our discretion.
• Promotional codes and pilots are subject to the terms shown when you redeem them.

7. Third-party services

Sysora integrates with third-party services such as Slack, Notion, Google Workspace, and others. Your use of those services is governed by their own terms and privacy policies. Sysora is not responsible for the availability or content of third-party services.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance is announced in advance via the dashboard.

9. Disclaimers

Sysora is provided “as is”. AI outputs may contain errors. You are responsible for reviewing outputs before relying on them for material business decisions. To the maximum extent permitted by law, Sysora disclaims all implied warranties, including merchantability and fitness for a particular purpose.

10. Limitation of liability

To the maximum extent permitted by law, our total liability under these Terms is limited to the fees you paid Sysora in the 12 months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

11. Indemnity

You agree to indemnify and hold harmless Sysora from claims arising out of your misuse of the service or violation of these Terms or applicable law.

12. Termination

You may terminate your account at any time from the dashboard. We may terminate accounts that violate these Terms or fail to pay fees. On termination we delete personal data per our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of India. Disputes arising under these Terms will be settled by binding arbitration seated in Yamunanagar, Haryana, India, except that either party may seek injunctive relief in a court of competent jurisdiction.

14. Changes to these Terms

We may update these Terms as the product and laws evolve. Material changes are announced by email and on the dashboard with at least 14 days’ notice. Continued use after the effective date constitutes acceptance.

15. Contact

Sysora Infotech
Yamunanagar, Haryana, India
support@sysorastack.com