Guide, GoHighLevel

GoHighLevel missed call text back setup

Missed call text back in GoHighLevel is a workflow. It starts on the Call Status trigger, filtered to inbound calls that ended as busy or not answered, then sends one SMS asking how you can help. The number needs A2P registration first, and Allow Re-entry must be on or repeat callers get nothing.

Last updated November 1, 2026

How do you set it up?

1. 1Confirm your sending number is linked to an approved A2P campaign.
2. 2Create a new workflow and add the Call Status trigger.
3. 3Filter it to inbound calls with a status such as busy or not answered.
4. 4Add a Send SMS action with your message.
5. 5Turn on Allow Re-entry in the workflow settings.
6. 6Publish the workflow. A draft does not trigger.
7. 7Call the number from a phone that is not already a contact, let it ring out, and confirm the text arrives.

What should the text say?

Hi, this is {{location.name}}. Sorry we missed your call. What can we help you with? Reply STOP to opt out.

Keep it to one question. The goal is a reply a person can pick up, not a sales message.

Why does it not fire for repeat callers?

A new qualifying call does not automatically re-enroll a contact. Allow Re-entry decides that, and a contact still active in the workflow cannot re-enter. Keep this workflow short so that contacts finish it.

How do you know whether it is working?

• Stats View shows Attempted, Matched and Unmatched counts for the trigger.
• Enrollment History shows whether the contact entered.
• Execution Logs show whether the SMS step ran or failed.

If the workflow stays quiet, use the troubleshooting guide.